Privacy Policy

1. Information We Collect

In our capacity as a leading culinary gas supplier, we collect information you voluntarily provide during account registration, wholesale inquiries, or transaction processing, including:

• Legal name and professional identifiers
• Email address for secure communication
• Telephone or WhatsApp contact details
• Corporate identity and VAT details (for trade accounts)
• Enquiry specifics and technical support history
• Logistics, billing, and dispatch information
• Comprehensive order history and service interactions

We also record technical data automatically transmitted by your browser, including IP addresses, device identifiers, navigational patterns, approximate geolocation, and analytical cookie data to optimize your user experience.

2. Mandatory Age Verification (18+)

To maintain compliance with UK regulations regarding culinary gas, we utilise third-party identity verification services. This process may require sensitive data (e.g., date of birth or official identification) to confirm you meet the 18+ legal requirement. Failure to complete verification will result in the immediate cancellation of orders and a full refund where applicable.

3. How We Use Information

We process information to:

• Address technical inquiries and provide professional support
• Execute orders, secure payments, and manage logistics across the UK and Ireland
• Verify statutory eligibility (Age and Intent of Use verification)
• Disseminate critical updates on product availability and pricing
• Mitigate fraud, financial risk, and unauthorised access
• Enhance platform performance and navigational reliability
• Uphold legal obligations and enforce our Terms of Service

FastGas UK does not sell your personal data to third-party entities.

4. Strategic Communications

By providing your contact details, you agree to receive transactional notifications. For professional marketing, we operate on an opt-in basis, adhering to the Privacy and Electronic Communications Regulations (PECR). You retain the absolute right to opt out of non-essential communications at any time.

5. Cookies & Digital Analytics

We employ cookies to sustain site functionality, remember user preferences, and analyse traffic patterns. You may manage your cookie preferences through our on-site consent tool or your browser’s privacy settings.

6. Controlled Information Sharing

Information is disclosed to third-party service providers only to the extent necessary for operational excellence, such as:

• Regulated payment gateways (for secure financial processing)
• Specialist logistics carriers (for safe delivery of pressurised vessels)
• Authorised age-verification bureaus
• Infrastructure and cybersecurity providers

We reserve the right to disclose data to legal authorities when mandated by UK law to protect the safety of our customers and the public.

7. Special Category Data

We do not intentionally collect special category data. We advise against transmitting sensitive personal details via insecure communication channels unless specifically requested by our compliance team.

8. Data Retention Policy

Personal data is retained only for as long as required to fulfil the purposes of service delivery, maintain accurate business records, resolve disputes, and comply with UK statutory limitation periods.

9. Cybersecurity & Protection

We implement robust technical and organisational measures to safeguard your data against unauthorised processing or accidental loss. While we maintain industry-leading security standards, no digital transmission can be guaranteed as 100% secure.

10. Children's Privacy

Our services are strictly for adults (18+). We do not knowingly process data from minors. If we identify such data, it will be immediately purged from our systems.

11. Your Statutory Rights (UK GDPR)

Under the UK GDPR, you possess the following rights regarding your personal data:

• The right to access and obtain a copy of your data
• The right to rectify inaccurate information
• The right to erasure ('right to be forgotten')
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact our Data Protection Officer at support@fastgas-uk.com.

12. International Data Transfers

Your information may be processed in the UK and in jurisdictions where our service providers operate. We ensure all international transfers are protected by Standard Contractual Clauses (SCCs) or equivalent adequacy findings.

13. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law or our operational practices. The current version will always be accessible on this page.

14. Contact & Inquiries

For privacy-related inquiries, please email our support desk at support@fastgas-uk.com.